FAQ

Once your order has been handed over to the carrier for delivery, you will receive a Shipment Confirmation email.
Delivery will take 3 to 5 business days after the order has shipped. All delivery lead times are estimated.

Once your order has been handed over to the carrier for delivery, you will receive a Shipment Confirmation email.

Delivery will take 3 to 5 business days after the order has shipped.

To track your order: 
 

1.  Go to your Order History to select your order

2.  Go to “Delivery Method” to view your shipment delivery information.

3.  If your order has shipped, you will see Tracking Number and this links to your shipment delivery details including the estimated order delivery date.

There are more than 30 countries where ZADAKStore ships to. We do not ship to freight forwarders. Please see our International Store Directory to find out if ZADAKStore serves your country.

Your order may be subject to additional taxes, duties and/or fees (including customs clearance) charged by the destination country. Please contact the destination country’s customs office for more information.

Although we try to maintain stock of all items in our warehouses, occasionally an item will be backordered because it is temporarily out of stock. As soon as your order can be fulfilled, you will receive a Shipment Confirmation email. If you paid by credit card, we do not charge your credit card until we are ready to ship your order.

Your submitted order is sent to our warehouse for shipping immediately so we are unable to amend your order. If your package could not be successfully delivered, it will be returned to the warehouse and a credit will be made to your payment method.

During checkout, you may select a shipping address that is different from your billing address. Please ensure that you or an authorised representative is able to receive the delivery.
For security reasons, we are unable to deliver to a PO box.

Your submitted order is sent to our warehouses for shipping immediately so we are unable to amend your order.

To ensure the safe delivery of your products, ZADAKStore requires our carriers to obtain a valid proof of delivery. ZADAKStore recommends that you or an authorized party receives your delivery.